CCPulse Genesys. 1. CCPulse+ Session Objectives By the end of this session, you should be able to: Log into CCPulse+ Recognize the. In this post, I will explain how to configure Genesys CCPulse application to show agent’s last logged in time in CCPulse. Some supervisors would like to view. Previously, I wrote post about displaying user data in CCPulse using custom solution and user ‘Moshe Lezerovitz’ enquired about displaying.
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Views, Thresholds, Templates and Statistical definitions are stored within the Storage Files, for use as and when required within a View.
Genesys CCPulse – How to show when agent logged in?
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Confirm Remind me later. On returning to the main screen, click Next to continue: After describing the StatisticObject, then have to describe the StatisticMetric: Sort by Date Relevance Date. Concerto Jobs In Gurgaon. These searches might also be of interest: PureConnect serves the needs of customers with either a premise based requirement or a single tenant cloud requirement. Job Summary We are looking for a strong leader with broad technical experience to lead our global database engineering team The successful candidat Get best deals for coconut.
The sections outlined in the Statistic union for Graph creation basically identifies the same types of stats and these will be grouped together in the graph views Current States would be in one graph box, all Total Time stats in another, Total Number in another, etc.
I’m able to connect to CCPulse and Stat Server programmatically, the problem is I don’t know how to select specific virtual queue info even I’ve read the Genesys documentation. Email Required, but never shown. The application displays and collates its statistical data via a direct connection to a specified Statistical Server StatServer. When all Views have been added, remember to Save the Workspace with a new name, otherwise it will not be available when you next Log In!
So at the end, this is my expected result to be display on the agent desktop: